Engineering excellence
Common Services, SMMA's digital blocks
Propelling SMMA's businesses towards their digital ambitions by employing cutting-edge engineering practices
Read moreDigital Contact Center
In the dynamic business environment of today, no customer should need to recount their concerns at every touchpoint.
Imagine a platform designed for continuity, capturing every interaction consistently.
Introducing the Digital Contact Center: Elevating business engagements for consistent and seamless customer experiences, regardless of the channel.
Nov 09, 2023Digital Contact Center
In the dynamic business environment of today, no customer should need to recount their concerns at every touchpoint.
Imagine a platform designed for continuity, capturing every interaction consistently.
Introducing the Digital Contact Center: Elevating business engagements for consistent and seamless customer experiences, regardless of the channel.
Serve customers and deliver personalized service anywhere, anytime
Serve customers and deliver personalized service anywhere, anytime
Customised support for real-time solutions
Customised support for real-time solutions
From online chats to video calls and document sharing, our solution empowers staff to tailor customer engagements, merging efficiency with human connection.
Conversation history to revisit
Conversation history to revisit
A unified view of past interactions, so customers never have to repeat their stories again.
Real time resource allocation and service level improvements
Real time resource allocation and service level improvements
A centralized dashboard offering a holistic view of call center operations allows management to monitor service level performance, customer satisfaction, and traffic flow to minimize wait times.
Spotlight features of SQE Digital Contact Center
Spotlight features of SQE Digital Contact Center
- Multichannel assistance
Customizing and providing on the spot assistance with online chat to video and document upload capabilities.
- Chat history to revisit
One unified view of customers account holding and past and current interactions.
- Real-time monitoring
Real time monitoring of call center support performance to make swift improvements.
Explore other Common Service Modules
Explore other Common Service Modules
Engineering excellence
Campaign Management
Cross-platform communication management to increase operational efficiency.
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Engineering excellence
e-KYC (Know Your Customer)
Digitized personal data verification process to eliminate cumbersome paperwork.
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Engineering excellence
Authentication and Authorization
Secured login to SMMA applications wtihout tedious passwords.
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