Asuransi Simas Jiwa: Empowering clients with self-service web application
Asuransi Simas Jiwa: Empowering clients with self-service web application
When insurance becomes a liability
When insurance becomes a liability
The last thing a critically ill person needs is an added stress factor, yet filing an insurance claim can be a complicated and lengthy procedure involving much paperwork.
Learn how SQE has helped ASJ reinvent their customer service with an all-in-one self-service platform. Customers can now be guided through a user-friendly process.
Service journey simplified
Service journey simplified
Introducing ASJ's web application that allows customers to get all the services they need with a few clicks on their phone.
Regardless of how they've bought their insurance, customers can sign up and receive services digitally. Allow customers to complete all necessary steps fully online at their own convenience, with the ability to call ASJ's contact center at any point during the journey.
Customer satisfaction through a seamless journey
Customer satisfaction through a seamless journey
In June 2023, ASJ successfully migrated all of its customers across various channels into the new service platform. Customers can now submit service requests online with ease and have total visibility over the whole claim and other service procedures. Here are a few winning features:
End-to-end guided services
Step-by-step instructions make online claims foolproof and easy to complete. No more tiresome paperwork.
Peace of mind from start to finish
First in industry to provide tracking and notifications for all services. Customers don’t need to worry about the progress of their claim.
Never miss payment schedule
Allow customers to stay on top of their finances with in-app notifications and hassle-free auto-renewal and top-up features.
Update information with ease
Enable customers to modify their personal information and policy details directly in-app. No extra forms needed.
